Comfort Moving Chicago   

comfortmovingchicago@gmail.com       (773) 236-1724

Comfort Moving Chicago Guidelines and Contract

Basic Moving Guidelines

1. Clock begins when movers arrive at the loading location and is timed to the nearest 15 minute increments. 

2. Clock ends when every item has been moved into the destination location and the customer has ensured the truck is empty of all personal belongings.

3. Additional stops not specified beforehand, will be priced at an additional $175.

4. Security deposit will always be deducted from the final move cost.

5. Every move requires a final move cost and security deposit to be paid via Cash/Zelle/CashApp/Venmo/Solo.

6. Every move will require a security deposit (sent within 48 hours of your move) to ensure your move date. This can be placed via Cash/Zelle/CashApp/Venmo/Solo. For every labor only/truck under 10ft, a $50 deposit is required. For every move involving a truck 10ft or more, a $100 deposit is required.

7. A reminder call will be placed to the customer 30 to 45 minutes before the move. If there is no answer/text leading up to 15 minutes before your initial move time, the move will be canceled and your security deposit will NOT be refunded.

8. Security deposit refunds will be issued if a move is canceled within 24 hours of your initial move time.

9. NO ADDITIONAL WRAPPING, MOVING, TRANSPORTATION CHARGES WILL BE ADDED ON AFTER AGREED UPON MOVE QUOTE AS LONG AS CONTRACT IS FOLLOWED. 

Safety Guidelines

1. Our movers have every right to deny a job due to safety/hygiene concerns. In the case of this, your security deposit will be refunded in full within 3 business days and you will NOT be charged.

2. Our movers have every right to report any household we deem unsafe (including heavy drug or alcohol use with children present) to any children or pets in the house to the Department of Child and Family Services/Animal Control.

3. Our movers have every right to reschedule or deny a job based on hazardous conditions (weather, unsafe situations, truck problems), in this case you will be rescheduled and/or refunded security deposit in full.

4. Our movers will NOT move in any household where any members have tested positive in the last 72 hours for: RSV, COVID 19, INFLUENZA, STREP THROAT, or any other respiratory virus.

5. Our movers will NOT move the following items: explosives, fireworks, gasoline canisters, house paint, spray paint, propane canisters, dry ice, any corrosive chemicals or liquids, firearms and ammunition, bows or crossbows, jewelry exceeding $100, grease containers, any type of oil containers/drums (including olive oil or vegetable oil), illegal drugs (including marijuana), open alcohol (including opened containers of rubbing alcohol), any highly flammable liquids/chemicals, prohibited handheld weapons such as but not limited to: nunchucks, brass knuckles, switchblades, swords, stun devices, throwing knives or ninja stars, or police batons.

6. Any injuries (excluding falling through floorboards/stairs/loose material) are the sole responsibility of the mover. Our movers are insured under the pretense of any injuries under this pretense.

7. Any assaults of any kind (minor or major) toward any of our crew members will NOT be tolerated, this will be documented and reported to authorities. You will not be refunded for your security deposit in this case and you will be ordered to pay for hours worked by our crew. Our movers will promptly unload your items at the current location and NOT finish your move.

8. Our movers are not trained in electricity and will not do anything involving open sockets, cutting power or taping loose wires.

9. Our movers are not trained in mounting TVs or any type of artwork or furniture, we will do this if asked but we are NOT responsible for damages to your walls, floors, or residence caused by mounting any item.

10. Our movers are entitled to a 15 minute unpaid break (multiple if move is exceeding 4 hours) during the duration of any move, you will NOT be charged for this and our movers will pause clock accordingly.

11. Any item exceeding 325 pounds NOT SPECIFIED BEFOREHAND will either be additionally charged at a rate of $100 per item, or will not be moved.

12. Pianos, harps, oversized items, cast iron stoves, and purple mattresses will NEED TO BE DECLARED BEFOREHAND or risk facing extra charges/damages we are NOT responsible for.

13. Our movers will not move lava lamps, full aquariums, any animal habitats with an animal present, insect habitats with insects present.

14. Any animal bites/scratches received on moves by household pets will be the financial responsibility of the pet owner.

15. Our movers will not under any circumstances move in any house/apartment with the following pest sightings/infestations: german roaches, bedbugs, fleas, termites, american cockroaches or heavy rat infestations.

16. No current allergies have been reported from anyone on our team, pet allergies included.

17. Extreme caution will be taken with any power tools such as saws, drills, nail guns, etc. we expect these items to be disconnected from any power sources, any injuries/damages due to a powered tool connected to a power source are the sole responsibility of the customer.

18. Any specialized medical equipment such as fluid bags, needles, scalpels, blood, bodily fluids will not be moved by our movers.

19. We do not transport any poisonous insects or animals, dead or alive.

20. For the safety of our movers, we will not be removing our shoes to eliminate the tracking of dirt, debris, ice or snow.

Damages and Item Guidelines

1. Damages to non-electronic items will be reimbursed at a rate of $0.775 cents per pound.

2. Any electronic items exceeding the rate of $300 must be tested by a certified Comfort Moving Chicago manager before it is removed from the starting location. Any Comfort Moving Chicago manager failing to do so will result in Comfort Moving Chicago’s responsibility for any damages to said item.

3. We are not responsible for damages caused to walls by removing a mounted item.

4. Damages to floors and walls must be approved by the customer and a certified Comfort Moving Chicago manager, appropriate action will be taken based on the extent of damages.

5. Broken windows caused by Comfort Moving Chicago will be reimbursed in full.

6. Our movers will not be held responsibility for ANY cash/jewelry exceeding $100 moved. WE STRONGLY RECOMMEND YOU MOVE THESE ITEMS YOURSELF.

7. We are not responsible for damaged food items. 

8. Any family heirlooms/special paintings/antique furniture is treated the same as a regular item based on damage, please advise our movers which items these are so we can make sure to be extremely careful with them.

9. Our movers are equipped with 50-90 gauge wrap/heavily padded blankets/multi sized bungee cords and specialized twine to ensure safe transport of all items. 

10. We strongly advise all customers to keep pets in a different room than the moving job taking place. We love animals, we just do not want your pet or our movers to get hurt! If this is not followed, we are not responsible for the accidental injury to your pet or damage to your items being moved. Mover injuries in this case are the responsibility of the customer.

11. We are not responsible for damages to loose items, we will try our absolute best but if items are not all packed properly, damages are possible.

12. Fishing rods, and musical instruments are treated at the same rate as regular items damage wise. Please have these wrapped and packed well!

13. Comfort Moving Chicago is not responsible for damages to items based on weather conditions. Our movers will pad and wrap everything appropriately.

14. Damage claims not made within 7 days will be voided.

15. We are not responsible for items inside other items (e.g. iphone in a dresser drawer), please be mindful of this before we enter your residence.

16. We are not responsible for dirt or debris brought into the residence. 

Moving Agreement

The Customer hereby designates Comfort Moving Chicago, or one of its assigned or delegated contractors (the “Movers”), to act as their agent to accomplish the preceding described move. Customer understands that Comfort Moving Chicago may, in its sole discretion, assign or delegate Customers move to one of its trusted contractors, and that trusted contractor shall be solely responsible for any liability to Customer as discussed herein. Mover will use its best judgment in performing its duties, subject to the review and discretion of the person being moved. Customer and Mover and agree as follows: 1) both parties hereby designate an agreed maximum damages value of $0.775 per pound per article with this being the only settlement or awardable value for damage or loss; 2) both parties expressly disclaim and exclude liability for wear from normal use, adjustments, consumable items, loss of revenue, damage from road hazards and accidents, fire and acts of weather, but not limited to, rain, wind, flood, hail, sun damage, and damage caused by improper packing or any other economic or moral loss or direct immediate special, indirect, or consequential damage; and, 3) Movers will not be held liable, nor assume any responsibility, for protecting customers flooring from dirt or debris. Customers shall provide protection for flooring to prevent any damage. Movers will not be held liable for damage to Customers floors, regardless of material, including wood, tile, marble, or any floor covering whatsoever. Customers shall look to their insurance company to cover any and all damages to the flooring or floor covering resulting from the move or moving service. This includes common areas of any community or building where the Customer's items are moved from and to. It is agreed that Movers will not be held liable for damage to driveways or any parking surface whatsoever. This includes cracks or any damage that may be caused to any ground surface as a result of the moving services. Movers will park where the Customer requests unless the designated area is impracticable. 

Movers are not responsible for items left inside furniture. Movers assume no liability for items which are loaded into Customer’s truck or container, including any & all shipping and/or rental companies. Customers are advised to arrange any & all coverage with their shipping and/or rental companies. Movers do not cover damage to paintings, artwork, glass, marble, stone, or granite, for any reason whatsoever. Movers shall not be held responsible by Customer for missing or lost valuables inclusive of cash, jewelry, stones, or any item of value (including sentimental value). (exceeding $100)

Movers do not install or hook-up washing machines or dryers. If Customer asks an agent or Mover to do so and they oblige, it is of their own volition and Mover is not liable for any issues or damages caused after the washing machine or dryer has been unloaded from the truck and placed in the appropriate area. It is agreed that by asking one of Mover’s agents to install the washing machine or dryer, Customer does so voluntarily, and assumes any and all risk associated in allowing this work to be performed. Customer also agrees to indemnify and hold Mover harmless against any and all claims of loss or damage, including damages involving water, flooring, walls, electric, or any other damage whatsoever, caused as a result of Customer asking one of Mover’s agents to install or hook-up a washing machine or dryer, including any and all plumbing connections in the home. 

Claims not made within seven (7) calendar days in writing to the company's office are waived, null, and voided. Mover reserves the right to refuse to move such items that do not meet the conditions prescribed in the Moving Guidelines above. Customer agrees to protect, defend, and hold company harmless for damages or legal consequences resulting from acts that Mover performs at the direction of Customer.

 It is agreed that the Mover shall have a general lien upon any and all property deposited with it or hereafter deposited with it. All goods deposited upon which storage and all other charges are not paid when due, will be sold at private sale or public action to pay said accrued charges and expenses of the sale, after due notice to the Customer, and publication of the time and place of said sale, according to requirements under the law. If Customer does not make full payment in an acceptable form when Mover requests, prior to completion of the move, all items will be loaded and held in storage until full payment is received (this includes the cost of the storage unit). Additional fees associated with this section may apply. Customer agrees to pay for the services and any invoice of balances due to Movers within seven (7) days of the completion of services. Customer agrees to pay any costs and attorney’s fees incurred by Movers which are associated with the enforcement of this Agreement and/or collection of an invoiced amount. 

Customers acknowledge the inherent risk of moving and will expect and look to their insurance company to provide insurance coverage against loss or damage. If any portion of this agreement is held invalid, then all other portions shall remain in full force as a total agreement. Any warranties, agreements, or claims made verbally are excluded and this agreement supersedes all other agreements and represents the total agreement between the two parties. 

Customer thereby herein states that “I have read the preceding Moving Agreement and agree to the items. I have filled out the required information within this agreement as truly and accurately as possible.” 

*Notarized by (3) certified Comfort Moving Chicago managers: Mateo Goldin, Ethan Preece, Henry Johnson. 

Contract is invalid if presented by any other name than listed above.

Updated as of: 12/01/2022